Subscription FAQ

Updated: June 2022

What is monthly Tinta Mail Subscription?

  • It is a planner sticker and/or washi tape kit that is automatically delivered to you every month. Each month has its own theme.

Timeline: 

  • 1st – 3rd: All recurring charges processed.
  • 4th – 18th: Opening period for new subscribers (unless mentioned otherwise).
  • 24th: Shipping starts (lasts until the end of the month)
  • 25th: sneak peek starts for upcoming month
  • 28th: last day to make changes to your subscriptions for the upcoming month

     

    How many subscription kits can I purchase?

    • There is no limit.

       

      How much is shipping?
      - Stickers Only (Untracked): 
       USA: $3.50 / Canada: $3.50 / International address: varies 

      - Washi Sets and Deluxe Box (Tracked): 
       USA: $7.00 / Canada: $8.50 / International: Varies

       

      What kits do you offer?

      • Deco Kit: These designs are generic and can be used in any and all planner styles. Includes 5 sheets of stickers (3.5 x 5 inches) and a postcard.
      • Combo Kit: A combination of the Deco Kit and a Vertical style sticker kit. Total of 12 sticker sheets (3.5x5 inches) and a postcard.
      • Washi Set: A set of 5 washi tapes that matches the themes of the corresponding month's sticker kits. 
      • Deluxe Box (the everything box): Combo Kit + Washi Set.
      • Deco Kit + Washi Set: A combination of Deco kit and the Washi sets.

      How many months of subscriptions do I need before I can cancel?

      • There are no minimums. You may cancel anytime. 

       

      Can I purchase other items at the same time?

      • Unfortunately not. This ensures that kits are shipped out on time and everyone receives them in a timely manner.

       

      Can I cancel and have my kit refunded?

      • Unfortunately not. All sales are final and will not be refunded.

       

      Will these kits be available to purchase without subscribing?

      • Yes.

       

      How do I cancel my subscription?

      • You can easily do that by clicking ‘Manage Monthly Subscription’ in the menu of the website.

      If you have further questions, please feel free to email us at orders.createwithpen@gmail.com