Subscription FAQ

Updated: June 2022

What is monthly Tinta Mail Subscription?

• It is a planner sticker and/or washi tape kit that is automatically delivered to you every month. Each month has its own theme.

Timeline: 

• 1^st – 3^rd: All recurring charges processed.
• 4^th – 18^th: Opening period for new subscribers (unless mentioned otherwise).
• 24^th: Shipping starts (lasts until the end of the month)
• 25^th: sneak peek starts for upcoming month
• 28^th: last day to make changes to your subscriptions for the upcoming month

 

How many subscription kits can I purchase?

• There is no limit.

 

How much is shipping?
- Stickers Only (Untracked): 
 USA: $3.50 / Canada: $3.50 / International address: varies 

- Washi Sets and Deluxe Box (Tracked): 
 USA: $7.00 / Canada: $8.50 / International: Varies

 

What kits do you offer?

• Deco Kit: These designs are generic and can be used in any and all planner styles. Includes 4 sheets of stickers (3.5 x 5 inches) + a freebie. 
• Combo Kit: A combination of the Deco Kit and a Vertical style sticker kit. Total of 12 sticker sheets (3.5x5 inches).
• Washi Set: A set of 5 washi tapes that matches the themes of the corresponding month's sticker kits. 
• Deluxe Box (the everything box): Combo Kit + Washi Set.
• Deco Kit + Washi Set: A combination of Deco kit and the Washi sets.

How many months of subscriptions do I need before I can cancel?

• There are no minimums. You may cancel anytime. 

 

Can I purchase other items at the same time?

• Unfortunately not. This ensures that kits are shipped out on time and everyone receives them in a timely manner.

 

Can I cancel and have my kit refunded?

• Unfortunately not. All sales are final and will not be refunded.

 

Will these kits be available to purchase without subscribing?

• Yes.

 

How do I cancel my subscription?

• You can easily do that by clicking ‘Manage Monthly Subscription’ in the menu of the website.

If you have further questions, please feel free to email us at orders.createwithpen@gmail.com